Refund policy

Returns

You may return your purchase within 30 days of delivery. To start a return, call
1-888-909-8247 or email us through rfidinventorytags.com/contact/ and we will issue
a return authorization and the return address.

Unopened hardware in its original packaging is refunded in full. Opened hardware is
subject to a 15 percent restocking fee. Return shipping is paid by the customer, and
we recommend insuring the shipment. RFID label packs are refundable only if unopened;
encoded or partially used label packs cannot be returned. Onsite setup is refunded in
full if the visit has not yet been scheduled or performed.

Refunds are issued to the original payment method within 5 to 10 business days after
we receive and inspect the return.

Warranty

All hardware sold by Retail Security Group carries a 1 year warranty against defects
in materials and workmanship, supported by RSG in the U.S. If a covered device fails
under normal use, RSG will repair or replace it. The warranty does not cover physical
damage, liquid damage, or misuse. To make a warranty claim, call 1-888-909-8247.